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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q28-Q33):

NEW QUESTION # 28
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration caters for error handling and monitoring
B. Integration is GDPR compliant
C. Integration value mapping needs to be maintained
D. Integration between SAP CX and SAP ERP is out-of-the-box
E. Integration monitoring needs to be centralized

Answer: A,C,D

NEW QUESTION # 29
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Efficient operations of IT security and efficiency
B. Better process execution through improved data quality
C. Data quality and consistency challenges
D. Complex and costly upgrades from custom extensions
E. Rapid, continuous innovation by running the latest software version

Answer: A,B,E

NEW QUESTION # 30
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables processing of accounting data.
B. It enables organizations to deliver personalized customer engagement data.
C. It provides seamless connectivity to teams with the correct information at the right time.
D. It provides permanent awareness of customer expectations.
E. It provides permanent transparent and personalized data related to maintenance plants.

Answer: B,C,D

NEW QUESTION # 31
Which of the following is a feature of SAP Customer Data Platform?

A. Unique customer database
B. Payload customer error messages
C. Product Workbench
D. Al customer overview

Answer: A

NEW QUESTION # 32
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Agent Desktop
B. Forecasting and Pipeline Management
C. Intelligent Lead Score
D. Case Management
E. Guided Selling

Answer: B,C,E

NEW QUESTION # 33
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